Bay Smokes

Bay Smokes Shipping Policy

At Bay Smokes, we’re committed to getting your order to you quickly, securely, and with care. As stated in our shipping policy Below, you’ll find everything you need to know about how we pack, process, and ship your favorite products.

Where We Ship From

We fulfill all orders directly from our warehouse in Charlotte, North Carolina. As soon as your order is placed, our fulfillment team gets to work to process and prepare it for shipment.

Order Processing & Tracking Info

After we receive your order, we immediately create a shipping label. Once the label is generated, you’ll receive an email or SMS update with tracking details. Most orders ship out the same day or by the next business day, Monday through Friday.

We do observe federal holidays. If there are any delays, we’ll post an update in the announcement tab on our website to keep you informed.

If you’ve received tracking info, it means your package is either ready for pickup or already in USPS’s hands. Sometimes USPS delays updating their system, but rest assured—your order is on the way.

Bay Smokes Shipping Times

We use USPS, FedEX, UPS for all standard shipments. Typically, delivery takes 2 to 5 business days within the continental United States. However, during busy seasons like holidays, deliveries may take slightly longer.

If you’re in a hurry, you can choose Priority or Express shipping at checkout. While these options are usually faster, please note that USPS does not guarantee delivery times. As a result, we cannot issue refunds for carrier-related delays.

Discreet Packaging for Peace of Mind

Your privacy matters to us. That’s why we ship all orders in plain, unmarked packaging either generic bubble mailers or brown cardboard boxes. No branding or cannabis-related terms appear on the exterior.

Small Business, Big Heart

We’re proud to be a small business serving a loyal community. Our team packs every order carefully to ensure quality and accuracy. Once USPS picks up your order, their delivery speed is out of our hands—but we’ll always support you if issues arise.

If your tracking hasn’t updated or your package seems delayed, we recommend reaching out to USPS Support. Still, don’t hesitate to contact us—we’ll gladly help however we can.

We’ve Got Your Back

Our goal is to become your trusted cannabis provider for the long haul. If you run into any problems or have questions, we’re just a message away:

• 📧 Email: support@baysmokesshop.com

• 💬 Live Chat: Available on our website

We promise to always do our best to make things right. Your satisfaction means the world to us. 💚

Bay Smokes International Shipping

Currently, we ship within the United States, United Kingdom, Europe, Asia & Australia. However, we’re actively working on expanding our reach. Be sure to follow us on social media for updates on international shipping as we grow!